Poor customer service is Botswana's hallmark
Friday, April 13, 2007
The situation at our hospitals is heart wrenching. It's not at all unusual to find a nurse screaming at a patient, mistreating a patient or shouting from the top of her lungs to another nurse across the hall to have the CD4 count results of the patient in the consultation room delivered to them. Anyone who has been to a government hospital has a horror story to tell.
The recent Vaccination Day in Motokwe, orchestrated through collaborative efforts between UNICEF, USAID, BRCS, and the Ministry of Health, underscores a commendable stride towards fortifying child health services.The painful reality as reflected by the Ministry of Health's data regarding the decline in routine immunisation coverage since the onset of the pandemic, is a cause for concern.It underscores the urgent need to address the...