Mmegi Online :: WUC and BPC need to overhaul their act
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Last Updated
Friday 21 September 2018, 15:09 pm.
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WUC and BPC need to overhaul their act

Energy and water are easily the two most important things that a human being needs to exist.
By Staff Writer Mon 24 Sep 2018, 08:35 am (GMT +2)
Mmegi Online :: WUC and BPC need to overhaul their act








The two utilities have gained greater significance since man embraced modern technology and economy. Cities and urban centres require copious amounts of water and power to operate efficiently and any interruption or shortage can be catastrophic. Such is their importance that a shortage creates untold difficulties and causes economic loss.

In the worst-case scenario, water and power shortages have caused death. That is why the current power outages and water scarcity in the country is not good news. The power shortages have particularly come at a time when soccer lovers are following Euro 2012, while the winter cold has started to bite. It is not right that at this level of development and with our population, we still struggle to supply our selves with water and electricity.  It is a serious indictment that this time around, Water Utilities Corporation (WUC) and Botswana Power Corporation (BPC) did not prepare people adequately for the shortages. The last time we find ourselves faced with serious electricity and water shortages, the two state corporations did a commendable job in prior public information and education.

The same cannot be said this time round. WUC and BPC have been muted and reactionary as irritated citizens suffer power outages and water shortages. BPC has been trying to shut the door after the horse has bolted while in some instances, WUC seems to have its head firmly in the sand as taps run dry.  We urge the two bodies to learn from their past performance in this regard and prepare the nation before hand for these shortages. BPC should explain to

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customers who stay for up to 24 hours without electricity, while their neighbours across the road in the same estate have power. 

We believe that power outages are planned. But when one house is in darkness for several hours while power is in the next dwelling, there should be an explanation. It may as well be an outage caused by a fault and not a shortage.  However, in the absence of an explanation from BPC, customers will form all manner of opinions that are obviously not flattering to the corporation. In the times we live, communication is very important. Such communication should be timely and adequate.  The fact that BPC and WUC have flunked the communication test in the current shortages is not a good thing for the departments they have charged with releasing information for public consumption. The two bodies have already failed in their core duty of providing power and electricity to the nation. At least they should have redeemed themselves by communicating their failures and associated issues better. However, after failing to avert 'disaster' they are now failing to communicate 'disaster'. This show of insensitiveness belongs to another era when service providers treated their customers with scant regard. BPC and WUC have done well before in dealing with customers during shortages. They must find out where the rain started beating them and act accordingly.

                                   Today's thought

There is no better than adversity. Every defeat, every heartbreak, every loss, contains its own seed, its own lesson on how to improve your performance the next time.

                                    - Malcolm X

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