I have gotten a lot of good feedback from that article, so I thought we would take another week to talk about happiness. As I have been studying this subject in preparation for the upcoming speeches I will be giving at the customer service conference, I have been studying a man named Victor Frankl.
He is a fascinating man whom I encourage you to go research. Victor Frankl lived in the time of Nazi Germany. He was a psychiatrist by profession who had been taught that we are a product of our environments, meaning the nature around us shapes who we become.