It helps to note that this is a collection of all people with all characters from all cultures with all motives; some good and some obviously not so desirable. Naturally it can’t be another day in the office for anybody. It is an Adventure Tourism which then demands that it be viewed and treated as such. It calls for specific and fitting organisational structure with specified and well defined roles for all the stake holders so that it fulfils its intended purpose: That is, an Adventure Tourism! There should not be any confusion of roles between Toyota, Botswana Tourism Organisation, Jwaneng Town Council and others.
The police should be aware that they have more clients in town and request for reinforcements to cater for that; the local hospital should be aware that they have more clients in town and stock more resources to cater for that; the town council should be aware that they have more clients in town which have the potential to exert more stress on the amenities available and make attempts to expand/increase the service points. Small business people should be inducted on ways of good customer service to the visitors in town to really make their interaction a good experience.
