�Facebook rules�

The vast majority of them do, but a few seem not to have realised how it’s meant to work. That’s my fault for not making it clear. Mea culpa. Let’s start with one of the basics.  Naming people.

Please don’t name individuals when you post a complaint. I have no problems at all with you naming a company, store or supplier, but don’t name the specific employee who offended or mistreated you. The reason is simple. In almost all cases they don’t have a right of reply. That might be because they’re not on Facebook or it might be because they are but they haven’t joined our group but it’s more likely that their employer doesn’t permit them to comment in their personal capacity.