Top-heavy structure weighs down BotswanaPost-Audit

The findings of the audit will inform the decision making with regard to the business strategy going forward. Experts engaged to carry out the audit presented findings of the scan, which was adopted and approved by the board during this financial year.

The scan, which questioned the post’s organisational culture, revealed that the post is overly resourced at head office and as a result struggling at the customer level at post offices. Findings showed that organisational culture was top-heavy with 44% of the total annual payroll consumed by only 18% of staff based at head office.