Entering the ward, one would at first be hit by an unwelcoming environment of a hot atmosphere and an unfriendly smell.
A throng of patients would also be sympathetically awaiting assistance, some of them looking as if they are awaiting death, hair lips and faces dry as if they lack lotion.
Characterised by patients in critical condition of broken bones and major bruises, the ward is indeed the last hope for patients to be brought back to life, considering that some enter the hospital unconscious from fatal accidents.
Multitudes of patients were seated on the benches by the reception.
Amongst them, old women could be spotted, young children as well as those of middle age.Taking time to monitor the situation, an observation was that service at the ward is of low standards. Nurses took their time to attend to patients.
At least 30 minutes passed before the same nurse called another patient as if the nurse worked alone.
Although the ward is termed "Accident and Emergency", one may have expected that the service will be at least amicable.
However, that is not the case, the situation is a menace to patients. One could tell by the man who was seated by the benches, resting his head on the wall.
He kept tossing and turning and sighing, with an impression of someone overpowered by crucial pains.
After about an hour or so, a nurse came to the man and asked him if he was assisted, furiously the man replied with a weak hoarse voice attacking the nurse saying that he had been there for hours yet no assistance came his way.
When the nurse asked if the doctor did not assist the man he replied saying that, he approached the doctor when he passed by, but ignorance was all he got.
Approaching the man out of concern, he identified himself as Kagiso Nelson.
"I was here yesterday, I came here at 7pm, no help was given to me and I left at around 2am, when I was told to come in the morning at 7am," He said. Nelson however said that at 7am the following morning he was at the hospital saying that he was the first patient to arrive, yet some patients found him there and left him there. He said that he approached the same doctor who promised to see him but he was ignored.
Time however clocked 11am and still he was not yet assisted. He said that service at this ward was a concern. He said that nurses and doctors there, care less about patients but rather work at their own pace which he said was unsatisfactory.
A young boy, who said that he was from Tlhalogang Community Junior Secondary School in Chadibe was also a sorry sight. Mpho Monyatsiwa, a Form One student had been lying patiently on his belly hoping that anytime his name would be called by a nurse but to no avail.
The young fellow kept sighing in discomfort, after lying there for hours to try and stabilise pain. He said that he came to the hospital as early as 8am and was there until 11am with no help.
"I could be at school at this time, the nurses are wasting my study time, other students are progressing ahead of me," Monyatsiwa said. The boy said that he was in crucial pain and could not sit up straight.
One unhappy lady identified herself as an on-internship nurse at the hospital.
She said she worked in the hospital at a different ward. "The service here is so slow, there is also a shortage of nurses and doctors," she said.
Talking to the public relations officer at Nyangabgwe, Caiphus Gabana, he said that, "my understanding is that the ward helps people not on a first come first serve basis, but rather it bases on the criticality of the situation patients are in. Nurses assistance look at the patients who need, quick attendance because of the seriousness of their injuries".
Gabana said that the hospital lacks manpower. He said the population of Francistown is large and Nyangabgwe receives patients from many of the northern villages.
"The lack of a district hospital is also the issue here, patients in this hospital, overpower the hospital's manpower.
That is why the service in the hospital may seem to be of low standards," Gabana said.