Mohohlo chides banking sector

Tuesday, February 17, 2015

Despite the increased competition and technological advances, the local banking sector has not delivered a commensurate improvement in the quality of service, the Bank of Botswana (BoB) governor has stated.

Speaking at the official opening of Barclays Bank of Botswana head office in the Central Business District (CBD) recently, Linah Mohohlo reminded the banking industry that a modern customer is more discerning and demands better and convenient service as a basic right.

She said the results of a recent customer survey have identified banks as being among institutions that did not enjoy the wholehearted trust of the general public.

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