Quality service in tourism brands Botswana � Khama
Wednesday, April 16, 2014
Speaking last week in Gaborone at a customer care training workshop organised by Hospitality and Tourism Association of Botswana (HATAB) in association with Bambino Training College, the minister noted that, “if not curbed, poor service will continue to make our tourism industry to lose a lot in revenue as compared to countries that are making more because of their competitive advantage, due to quality customer service delivery.”
He said it is upon Batswana to build a culture of service excellence. “Quality service creates a conducive and enabling environment for visitors. The experience of each tourist, becomes their interpretation of us as a nation,’ Khama stated.
The recent disclosure by the IEC that 2,513 registrations have been turned down due to various irregularities should prompt all Batswana to meticulously review the voters' rolls and address concerns about rejected registrations.The disparities flagged by the IEC are troubling and emphasise the significance of rigorous voter registration processes.Out of the rejected registrations, 29 individuals were disqualified due to non-existent Omang...