She waited a long time. OK, I understand, I think we all recognise that there are sometimes delays with flights, that's just life. Like death and taxes, occasional flight delays are frustrating but inevitable. However, she was sitting there listening to a group of American tourists who were having a slightly worse time than she was. They'd just spent some time up in Maun presumably enjoying some of the best wilderness and wildlife activities the world has to offer and had left their lodge very early that morning to fly to Johannesburg and presumably then on back to the Home of the Free and Land of the Brave.
However, their plans had all fallen apart. Just after their plane took off from Maun to Johannesburg, it was announced that they would be making an unscheduled stop in Gaborone and then fly into Joburg later. They were told that this was because of "operational issues". It was there that my colleague found them, frustrated, irritated, angry and utterly, completely and 100 percent let down.
Luckily these tourists were sitting in the micro-lounge Air Botswana has at SSKIA where they could partake of the various delights it has to offer, namely peanuts and tea. When she found them there, they had been stuck there for about 2 hours and they waited another 2 hours before they were able to continue their flight. Did they get an apology? Did they get a free lunch? Did they get ANY lunch? Did they get a glass of wine or a free Air Botswana baseball cap in compensation? No, of course not. They were just left there to rot. When they finally left on the scheduled flight to Joburg from Gaborone (which was itself running late), all they were offered was some more peanuts.
