The Moshupa-born UK-based executive has just been appointed director, client service for Wholesale Banking with Standard Chartered Bank covering United Kingdom and Europe.
In her new position she will play a critical role in increasing revenue growth targets by improving business processes in response to client needs and requirements.
She explains that her responsibility is to shape the Bank’s approach to service excellence by ensuring client satisfaction in regard to service and delivery. She will also be responsible for multiple disciplinary teams within Corporate Banking and Treasury.
Merafhe said that she made a bold career move to Standard Chartered Bank Group in London in 2000 in order to gain international exposure. Merafhe open-mindedly took up a six-month attachment with a Group Human Resource Re-engineering project, focusing on centralising operations of the Unit to ensure delivery of the business needs.
After eight months of doing sterling work, Merafhe was appointed to head the Global Graduate Recruitment and Development Unit. Her task was to set up the Unit and implement a leading edge approach to Graduate Recruitment and Development on a global scale. She told Mmegi during an interview from her London office: “This role has so far been the highlight of my career, I implemented a leading-edge graduate on-line recruitment system and not only is the tool the best in its class but it is also a cost-effective recruitment channel.”
She said that her success story lies in her upbringing: “I was raised to believe that pride in one’s abilities and talents was the key to success. I strongly believe that anything that one does should be done to the best of one’s abilities because it is always a stepping-stone to bigger opportunities.”
Merafhe joined Standard Chartered Bank Botswana in 1997 from the Ministry of Labour and Home Affairs. Having gained a lot of Human Resources experience since joining the Bank, she decided to develop a general management capability within the bank. Therefore, in the last six months, she has had first hand experience in understanding the client relationship portfolio, meeting clients, understanding their banking requirements and providing clients solutions.
Merafhe, (born Rutang Moses) was recently invited as one of 50 women executives to join a discussion in London on how the bank can maximise the potential of female executives in the organisation. She was only one of a handful of Africans invited. Rutang says she is proud to be working for Standard Chartered Bank, which recognises talent and supports their development.
Merafhe is married, enjoys cooking, reading and sight seeing. She is focused and highly determined and never gives up. She believes in treating people with respect and dignity and expects the same treatment from others. As the Bible teaches us: “Do unto others as you would like them to do unto you”.
